19 March 2024, Tuesday, 12:05
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State Officials Granted New Authorizations When Considering Citizens’ Claims

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State Officials Granted New Authorizations When Considering Citizens’ Claims

It is now required to address to the officials “in a more respectful manner”.

The government “improved” the rules obliging officials to respond to the appeals of citizens and legal entities. The amendments to the rules of procedure regarding the appeals are introduced by the resolution of the Council of Ministers #555 dated July 26, 2017, euroradio.fm reports.

What innovations can be found in the document?

The acceptance of appeals in the course of a hotline or direct telephone line can be terminated if a citizen or a representative of a legal entity uses foul or insulting language.

If an appeal arrives on a non-working day, it should be registered no later than the following working day.

Officials have a right not to answer the questions at hotline if they already replied to them in the written form or in the framework of a personal appointment.

If a state body needs more than a month to answer the question, a citizen and a legal entity are sent written notifications about the reasons for exceeding the monthly period and the terms in which the appeal can be considered.

If the last day of the period for consideration of the appeal falls on a non-working day, then the first working day following it is considered the expiry day.

Your address will not be considered if:

— It is subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil and procedural, economic and procedural, criminal and procedural legislation; the legislation determining the procedure of an administrative process, and the legislation on administrative procedures;

— It is an employee-to-employer appeal, or other procedure of filing and consideration of such appeals is set in compliance with legal norms;

— It contains questions to which the organization responded before (correspondence on the issues raised in the appeals has been terminated), and it does not contain new circumstances relevant to the consideration of an appeal at merits;

—For its consideration at merits, it is necessary to indicate personal data of citizens, with the exception of the data contained therein.

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