"The Package Arrived Covered In Soot": Belarusians Are Talking About The End Of Wildberries

Orders placed in early August are still listed as "pending."

A resident of Grodno shared on Threads that her Wildberries order keeps getting postponed: The order, placed on August 1, was supposed to arrive on the 7th, but the delivery date was pushed back to August 20. The post asking, “Can I delete the WB app yet?” garnered about 419,000 views and over 600 comments—and it turned out that many shoppers, not only from Belarus but also from other countries, were facing a similar problem.

Some commenters confirmed that orders placed in early August are still listed as “pending,” and delivery dates keep getting pushed back again and again. One user complained that, due to the constant delays, she had already switched to Ozon, where, according to her, “the pickup location is right in front of my house.” Others noted that the goods eventually arrive, but with significant delays—often after several consecutive reschedulings.

The author of the post herself admitted in the comments that her situation is even worse: the marketplace canceled some of her orders on its own after a month of waiting.

Users shared screenshots: where the dates were originally listed as August 13 or 15, they now show September 1 or 2, and an order they’d been waiting for since July 28 was rescheduled for August 19. Some complained about a wait time of about two weeks—while others received packages in dirty, soot-stained packaging, as if the goods had been in a fire zone.

That said, not all buyers encountered problems. Several people wrote that orders are still arriving within two to three days—based on their assumptions, the issue may depend on whether the goods were stored in Belarusian warehouses.

One of the saleswomen explained the longer delivery times by noting that sellers now have to ship remaining inventory to customers directly from their own warehouses, rather than through the marketplace’s previous logistics system:

“But now all orders will come directly from the manufacturer, rather than being packaged and crammed into a bag by VB,” she wrote, expressing hope that customers will ultimately appreciate this approach.

It should be noted that the Ukrainian Defense Forces carried out strikes and shut down seven of Wildberries’ ten largest logistics centers in Russia as part of a campaign aimed at weakening Russia’s defense-industrial base.

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